Although the OIT's vision is to promote leadership, collaboration and development of the use of technology at the College of Education, concerns had arisen that this was not being communicated and consistently reminded to the new staff and student workers of the OIT Instructional Services unit. Such a lack of consistent training and the resultant performance would negatively affect the overall value of the OIT within the College of Education, and thus action would be needed to correct this situation if it existed. Of course, first the existence and nature of such a problem would need to be confirmed, and therefore the evaluation reported in this site was conducted.
The Vision of the Office of Information Technology is:
"To be a key contributor to advancing the College of Education’s Strategic Plan, to be renowned for leadership and expertise in information and instructional technology; for the promotion of partnerships and collaboration to achieve excellence in the use of technology; for collaborative leadership in the development of new models for flexible delivery of instruction; and for responsiveness, reliability, and customer service”. Click here for more information. |
This evaluation report describes the background, purpose/audience, decisions/questions, methods, sample, instrumentation, limitations, results, and discussion/recommendations used in conducting an evaluation of the College of Education Office of Information Technology Instructional Services unit’s staff communication and Tier 1 customer service in the Media Services room. Please use the navigation on the left of your screen to jump to each section.
The Instructional Services (IS) unit is one of the three units that comprise the Office of Information Technology (OIT). The other two units are the Client Support and Infrastructure (CSI) unit and the Applications and Special Projects (ASP) unit.
This evaluation only evaluates the communication between the staff of the Instructional Services unit and the customer service of the Tier 1 undergraduate student workers at the Media Services Helpdesk (shown in yellow background below).
Dr. Sandi Glass, Director of the OIT
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Freita Strickland, Administrative Specialist
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Barry Robinson, Information Technology Manager,
Client Support and Infrastructure
Keith Blankenship, System Administrator
Mike Mixon, Information Technology Professional
Nathaniel Parker, Information Technology Professional
Mark Walters, System Administrator
Art Sturgill, Information Technology Professional
Michael Wisenbaker, Information Technology Professional
Brian McCall, Information Technology Professional Chris Fedorczak , Information Technology Professional
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Kristi Leonard, Information Technology Manager,
Applications and Special Projects
Kim Hawkins, Web Developer
Cary Whitley, Application Programmer Dave Wynne, Web Developer |
Scott Smith, Information Technology Manager,
Instructional Services
Ron Braxley, Digital Media Professional
Heather Fancher , Instructional Resource Specialist
Freita Strickland, Administrative Specialist Student Workers (Graduate Students with Teaching With Technology Support) |
| Student Workers (Undergraduate students with the Tier 1 Media Services Helpdesk) |
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| Video and Pictures of the OIT Media Services Room: |
The Media Services room is located in Aderhold Room 231. It is a facility provided by the OIT to manage communication between the students and faculty of the College of Education and the OIT staff. It is also the central location where faculty and students checkout equipment (laptops, video camera, digital camera, etc...), purchase and use office supplies, make copies using state of the art copy machines and other everyday technology services needed by the College of Education.
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Click on the thumbnail to view the video in a new pop-up window
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Click on the thumbnails to view the original image size in a new pop-up window |
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| About the Evaluator |
The College of Education (COE) Office of Information Technology (OIT) Instructional Services (IS) unit staff agreed for me to work with Mr. Scott Smith, Technology Manager of OIT Instructional Services, in conducting an evaluation of the effectiveness of the IS unit’s staff communication and the Media Services Helpdesk customer service.
The main objective of this evaluation project is to train me on how to conduct effective evaluations. It is a project in an evaluation course in the M. Ed. in Instructional Technology program. The course is titled EDIT8350 Instructional Product Evaluation under the instruction of Dr. Thomas Reeves.
Saif Altalib
M. Ed. Instructional Technology
229 Aderhold Hall
saltalib@uga.edu
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